Everything You Need to Know

  • About Dyenamic Art
    Who is Dyenamic Art?

    Dyenamic Art is a USA-based business that creates decorative and customizable metal signs. Each product is designed to add a unique, personal touch to your space.

  • Products
    What materials are your products made from?

    Our products are primarily crafted from durable, high-quality aluminum, a lightweight and versatile metal, with professional-grade finishes for longevity and a polished look.

  • Can I personalize the designs?

    We offer several signs with personalized options, allowing you to include names to make your piece unique. For designs without a personalization option, customers can contact us directly to discuss potential customization. We send customized proofs for your approval before shipping.

  • Ordering
    How do I place an order?

    Visit our website, browse through our designs, select your favorite, and follow the prompts to customize and place your order.

  • Can I preview my customized design before purchase?

    We do not currently have a preview feature, but we will email you a proof of your customized design for approval. Please ensure the email you provide at checkout is the one you want us to use for this purpose.

  • What payment methods do you accept?

    We accept all major credit/debit cards and online payment platforms such as PayPal.

  • Shipping and Delivery
    How long does it take to process and ship my order?

    Processing typically takes 1-2 business days. Shipping times vary based on your location, but most orders arrive within 3-10 business days.

  • Do you ship internationally?

    Currently, we do not offer international shipping.

  • Can I track my order?

    Yes, once your order ships, you’ll receive a tracking number to monitor its journey.

  • Returns and Exchanges
    What is your return policy?

    We accept returns for non-personalized items within 30 days of delivery. Unfortunately, customized items cannot be returned unless there is a defect or error in production.

  • What if my product arrives damaged?

    Please contact our customer support team immediately with photos of the damaged item, and we will arrange for a replacement or refund.

  • Support
    How can I contact you for questions or concerns?

    You can reach us via email at dyenamicart@gmail.com or through the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM (EST).

  • Other Questions
    Can you create a custom design from scratch?

    Yes, we offer custom design services. Share your vision with us, and we’ll work with you to create something truly unique. Additional fees may apply.

If you have any other questions not covered here, feel free to Get in touch with us!