Everything You Need to Know
WE’RE HERE TO HELP.
Welcome to our FAQ page
Your one-stop source for clear and concise answers. If you don’t find what you’re looking for, reach out anytime. We’re happy to assist!
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About Dyenamic Art
Who is Dyenamic Art?Dyenamic Art is a USA-based business that creates decorative and customizable metal signs. Each product is designed to add a unique, personal touch to your space.
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Products
What materials are your products made from?Our products are primarily crafted from durable, high-quality aluminum, a lightweight and versatile metal, with professional-grade finishes for longevity and a polished look.
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Can I personalize the designs?
We offer several signs with personalized options, allowing you to include names to make your piece unique. For designs without a personalization option, customers can contact us directly to discuss potential customization. We send customized proofs for your approval before shipping.
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Ordering
How do I place an order?Visit our website, browse through our designs, select your favorite, and follow the prompts to customize and place your order.
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Can I preview my customized design before purchase?
We do not currently have a preview feature, but we will email you a proof of your customized design for approval. Please ensure the email you provide at checkout is the one you want us to use for this purpose.
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What payment methods do you accept?
We accept all major credit/debit cards and online payment platforms such as PayPal.
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Shipping and Delivery
How long does it take to process and ship my order?Processing typically takes 1-2 business days. Shipping times vary based on your location, but most orders arrive within 3-10 business days.
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Do you ship internationally?
Currently, we do not offer international shipping.
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Can I track my order?
Yes, once your order ships, you’ll receive a tracking number to monitor its journey.
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Returns and Exchanges
What is your return policy?We accept returns for non-personalized items within 30 days of delivery. Unfortunately, customized items cannot be returned unless there is a defect or error in production.
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What if my product arrives damaged?
Please contact our customer support team immediately with photos of the damaged item, and we will arrange for a replacement or refund.
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Support
How can I contact you for questions or concerns?You can reach us via email at dyenamicart@gmail.com or through the contact form on our website. Our team is available Monday to Friday, 9 AM to 5 PM (EST).
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Other Questions
Can you create a custom design from scratch?Yes, we offer custom design services. Share your vision with us, and we’ll work with you to create something truly unique. Additional fees may apply.